Wednesday, July 25, 2012

Sometimes Quicker Service isn't Worth It

Did you ever witness that just didn't sit right with you?

Me and the girls grabbed dinner from the McDonald's drive thru the other day and instead of ordering into that speaker thingy, we placed our order with a young girl who was standing outside.

It was 94 degrees at 5:30 at night and the poor girl had been out there for over 3 hours already.

She didn't complain, just said that a new manager was on duty and she was hoping they'd let her go inside soon.  They did give her an umbrella and a water, in the small soda cup.

How nice of them, right?

I couldn't believe that they would do that to one of their employees.  All I could think was if it was me, I would have told them I quit right then and there.

When I got to the window, I asked if maybe their order thingamajig was broken.  The guy looked at me blankly, so I said it must be because that's the only reason someone should be standing out in this heat to take orders.  He closed the window, told the manager, handed me my food and said "I told them about it."  He then promptly shut the window before I could say another word.

I could care less that the guy was rude to me but I felt so bad for that employee.  I saw no reason for it.  I can't imagine that it speeds up the ordering process all that much.  Personally, I was sweating just getting my girls in the car so I can't imagine standing out there for hours.

Honestly, I wouldn't leave my dog outside for any length of time in this heat.  It's inhumane.

It actually bothered me so much that I called their corporate office.  My hope is that they'll look into this and remind that managers that sales are important but so is the comfort and health of their employees.

My sister thought I was a little bit too upset.  She agreed that it wasn't right but couldn't believe I went as far as I did.  It still bothers me.

So, I'm curious, what are your thoughts?  Do you think it's a bit inhumane to put an employee outside in this heat when it's just as efficient to have them do their job inside?

Oh, how I wish Mr. Ronald McDonald himself would take a play from Undercover Boss.  How would he like to sit outside melting so people could order a cheeseburger?


  1. I would have done the same thing as you! Yes Undercover Boss would have been interesting in that situation. In heat, no one should be subject to something like that. Even playing in a pool in your own backyard is sometimes too much with the heat. It's sad to see places like this only caring about the money and not the people. All I can think of is, hoping and praying that girl gets to do bigger and better things!! Sad.

    (you can find me at

  2. I am SO impressed that you called the corporate office! Yea you! You know that poor girl was getting paid minimum wage, and was being totally taken advantage of. Good for you!

  3. I wholeheartedly agree with you. The policies at McDonald's are not my favorite. I am so glad you stuck up for that poor girl. If someone saw my daughter in that position I would want them to do the same!

  4. If you've ever had heat stroke you'll know that calling the corp office was a good thing. AND a reason not to visit McDonalds anymore

  5. Most people (including me) probably wouldn't even think of calling the corporate office. I'm so glad you did! I've heard that McDonald's are really hard on their employees.



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